Managed IT Services

ImageITH offers a wide-ranging of managed IT services. You can start by outsourcing as per the current requirements of your organization and then nurture with us as your requirements grow. We also host and manage entire IT infrastructure for monthly fee. We call this Complete IT Management.

Our Managed IT Services offer an accomplished high-performance applications and infrastructure assets that work as an extension of your current staff.

Managed IT Services assist you to augment how and where applications work should be performed or IT infrastructure solutions should be implemented.

OUR SERVICES INCLUDES
Desktop and Devices Management Services

ImageITH’s Desktop management and support Services assists to increase employee productivity, systems reliability and performance.ITH also provides the essential proficiency and tools to accomplish business desktop security and optimization required to ensure longer desktop life cycle and circumvent employee downtime.

  • Patch Management

    Schedule and test Microsoft party application updates and security patches to insure all systems are up to date.

  • Software Deployment

    Deploy and manage business line of applications and centralize license management.

  • Asset Management

    Centralize hardware inventory and software licenses management and track software usage across your organization.

  • Security

    Insure all your organizations desktops are secured by deploying managed Antivirus, Anti-malware and other solutions to protect you from todays web threats.

  • Policy Management

    Audit deploy and manage desktop security and usage policies across your organization and insure compliance.

  • Desktop Backup

    Provide unlimited cloud backup and imaging for each managed desktop to insure data availability in the event of desktop failure.

Network Management & Control Services

ImageFor us a reliable business network starts by picking the correct expertise to implement and manage the network.

Network Monitoring provides round the clock monitoring of your servers, networks and vital business services to ensure preemptive service delivery and dependable networks for your business.

By monitoring every single aspect of your network assets (hardware, software and related services), ITH is able to receive real time alerts and handle network outage or issues accordingly.

Highlights

  • Implement and design WAN and LAN networks
  • Connect remote offices and branches
  • Manage and maintain network devices
  • Troubleshoot network connectivity
  • Manage network security and intrusion prevention solutions
  • Implement and manage VPN and remote worker solutions
  • Monitor network activity and status

Our Areas of Expertise

  • By utilizing our alert systems, our Engineers are notified in real time about any issues that rise from a monitored asset.
  • The alerts are routed to your Managed IT engineer where they notify you about the issue and the status or the course of action to remedy the issue.
  • That is how you can always be confident that there is a true proactive and responsive IT partner watching for your networks reliability.
Server & Storage Management Services

ImageServer Management is part of our Preemptive Managed IT Services. We deliver Server installation, upgrades, and monitoring, maintenance and migration services for companies across the globe.

Server Management increases your server life time and assures reliability and security for your mission critical, server hosted applications.

Server Management

  • Hardware: around the clock monitoring for hardware utilization and health.
  • Services: Insure application services are running without any issues.
  • Events Log: Query Event Logs and get alerted to events from bespoke applications.
  • Security: Monitor servers for any suspicious activity, viruses and malware.
  • Backup: Manage backup jobs and verify the backup files integrity.
  • Maintenance: Perform scheduled preventive server maintenance.
  • Application Management: Managed server applications and roles.
Infrastructure Security Services

ImageOur infrastructure security services assist in reducing and managing your IT risk. With an emphasis on planning and forecasting, we use industry best practices to safeguard your information from security breaches.

We help produce extra secure and buoyant infrastructures by constructing and deploying strategies that formulate organizations for disasters or outages.

  • Compliance Management
  • Policy Management
  • Risk Management
  • Audit Management
  • Business Continuity Management
  • Threat Management
  • Security Assurance Assessment Service

    Security Assessment Services

    Security Architecture Services

    Security Assurance

    Security Testing Services

  • Identity & Access Management

    Access Management

    Identity Management

    Identity & Access Governance

    Strong Authentication Services

  • Transformation &
    SI Services

    Solution Design & Integration

    Product Evaluation & POC

    Project Management

    Sustenance Services

  • Managed Security Services (Cloud/Hybrid)

    Security Incident Monitoring & Reporting

    Security Infrastructure Management

    Managed Endpoint Security

    Cyber threat Intelligence Services

Data Center Management Services

ImageITH offers a complete portfolio of integrated data center services where we work with you to assess your current data center infrastructure and deliver solutions that provision mission-critical environments.

By making your requirements the focus of your strategy, we guarantee operational effectiveness and assured service availability.

Our Services include

  • Data center audit: Audit your current infrastructure and give recommendations to augment and virtualize servers running in the Data Center. We will also prepare a feasibility study and recommend public/private cloud migrations to optimize your infrastructure as necessary. Migration from P2V (Physical to Virtual) and Physical to Cloud (P2C)
  • Server administration: Provides access to an exceedingly talented and skilled workforce for troubleshooting and support giving you unmatched reliability, availability and uptime
  • Database administration: We manage your data across all your application touch points. We also provide comprehensive support on MS SQL, MySQL and Oracle.
  • Network and security administration: Our expertise on latest technology from Cisco, Juniper and HP, ensures that your enterprise network will always stay linked.
  • Messaging support: Manage emails with ease across various devices and environments. Our support team is proficient in technologies like IBM Lotus Notes, MS Exchange, Sendmail ,Zimbra ensuring smooth migrations and business continuity
  • Backup and storage administration: Provides an end-to-end storage solution for all your enterprise requirements. We work with technologies such HP, IBM, Dell, NetApp, Oracle and industry standard toolsets like Nagios and Remedy to provide incomparable dependability and data security
Application Management Services

ImageToday the marketplace is frequently changing, technologies continually progress, and the required technical skill sets are challenging to come by. As a result, countless organizations find themselves in an intricate digital environment that is challenging to manage and maintain. We can assist you to cut through the complication with an integrated “one-stop shop”.

We through our digital application development and maintenance services specialists provide the functional, technical and design talent you require to effectually leverage current digital platforms.

Our capabilities include

  • Concept, design and build digital experiences
  • Digital content/web
  • Customer relationship management
  • Mobile and web
Database Services

ImageITH is a pioneer in the database services space, and has been providing database administration (DBA) services for more than a decade. ITH manages more than 10,000 databases and 500 ERP environments from four global delivery centers. ITH's team of database administrators is capable in Oracle, My SQL, Microsoft SQL Server, Sybase, and DB2 database technologies. We leverage Lean Six Sigma and other IT optimization methods to provide outstanding database administration services.

Our services provision a wide range of technologies including Oracle, Oracle E-Business Stack, SQL Server, Sybase, SAP DBA, DB2, MySQL, and Database Appliances.

Assessment and Evaluation Services

  • Database Governance & Security
  • Database Capacity Optimization
  • Database Health Check
  • Database Operations Standardization
  • License Rationalization
  • DBA Tools Evaluation
  • High Availability Suctioning
  • ERP / Database Vulnerability Assessment
  • Database Upgrade and Global Rollout Assessment

Run and Maintenance Services

  • Implement ERP / database high availability solutions
  • Implement Database Governance & Security standards
  • Patch set and version Upgrade
  • Cross platform / database Migration
  • Database Performance standardization
  • ERP 3-party integrations

Assessment and Evaluation Services

  • Database Monitoring
  • Incident Management
  • Database and Application Patching
  • Release / Change Management
  • DB Performance Tuning
  • Backup / Recovery Management
  • Database / ERP Upgrades
  • Database Security management
  • Database and Application Cloning
  • Database Space Management
  • SLA Management
  • Database Security Audits
  • Dashboards
Enterprise IT Helpdesk & Onsite Support

ImageA blend of services via phone, email and on-site keep repair times to a minimum. The service also comprises self-service portals that users can use to fix minor issues themselves.

Outsourcing help desk services

  • Technology is becoming progressively complex, making it more difficult for businesses to employ the necessary range of proficient software and hardware experts. This predominantly holds true for corporations with multiple locations across the globe.

Qualified first-level support

  • With Service Desk & Onsite Services, ITH offers a package that includes user help desks, on-site services and remote services. Users can get assistance fast via phone and email as well as through self-service portals and on-site service. Qualified first-level support employees solve around two-thirds of user requirements, often via remotely accessing the computer or application. ITH has service experts in more than 5 countries. Customers benefit from low costs thanks to economies of scale and flexible price models.
  • ITH also provides exceptional onsite technical support on a short or long term basis